Shipping Policy

No. Due to strict health, safety, and hygiene regulations regarding personal hair products, we cannot accept returns or exchanges on items that have been opened, removed from packaging, worn, installed, brushed out, or chemically altered in any way.

Contact us through our contact form or call +1 (689) 339-2290 within 14 days of delivery with your order number and the reason for the return. Once your request is reviewed, we will send you a Return Merchandise Authorization (RMA) and the return address. See our Return & Refund Policy for full eligibility details.

Standard order processing takes 1 to 3 business days. Once dispatched, domestic shipping typically takes 3 to 5 business days. As soon as your order ships, we send a tracking number to your email so you can monitor your package in real time.

Depending on the carrier, a signature may be required for high-value orders. If you are unavailable, the carrier will usually leave a delivery attempt notice and attempt re-delivery the next business day or hold the package at a local post office/access point for pickup.

• Tracking information can take 24 to 48 hours to register on the carrier's portal after your shipping label is created. If your tracking status has not updated after 3 business days, please reach out to our support team so we can investigate with the carrier

• Yes, we ship to P.O. Boxes and APO/FPO military addresses using standard USPS service. Please ensure your unit, box number, or military zip code is correctly entered during checkout to prevent delivery delays.

Severe weather events and peak holiday shopping seasons can cause unexpected courier delays beyond our control. While we ensure fast processing on our end, please monitor your tracking link directly for real-time schedule adjustments made by the carrier.