Return And Refund Policy

Last Updated: August 2026

At Lovia Hair, customer satisfaction and high product standards are our top priorities. Due to the personal and delicate nature of human hair extensions, wigs, frontals, and closures, strict hygiene rules apply to all returns and exchanges in compliance with federal health regulations.

1. Return Window
We accept return and exchange requests within 14 days of delivery. If 14 days have passed since your tracking number shows the package was delivered, we unfortunately cannot offer a refund or exchange.

2. Strict Hygiene & Return Eligibility Guidelines
To be eligible for a return or exchange, items must strictly meet the following hygiene standards:

• Unopened & Unused: The protective bundle ties, zip ties, tag seals, and original packaging must remain completely intact and unbroken.
• Unworn & Unaltered: The hair must not be combed, brushed, cut, bleached, colored, installed, or styled with hot tools.
• Lace Intact: For wigs, frontals, and closures, the lace must be completely uncut, unbleached, and free from glue, tape, or foundation residue.

Important Note: Products that have been worn, installed, altered, washed, or had their security tags/bands broken are strictly non-refundable and non-exchangeable due to public health and hygiene standards.

3. How to Initiate a Return or Exchange

Contact Support: Contact our customer service team through our contact form or by phone at +1 (689) 339-2290 with your Order Number, reason for return, and clear photos showing the unopened packaging and product tags.

Return Authorization: Once reviewed, our support team will provide a Return Merchandise Authorization (RMA) along with the approved return address.

Ship Item Back: Safely package the item and send it back using a trackable shipping service.

Customers are responsible for all return shipping fees unless the return is due to an error on our part (e.g., wrong item received).

4. Inspection and Refund Processing
Once your returned item arrives at our facility, our quality assurance team will inspect it against our hygiene guidelines.

• Approval: If approved, your refund will be processed back to your original payment method within 5 to 10 business days.
• Rejection: If the item fails inspection (e.g., broken seals, cut lace, altered hair), it will be rejected for a refund and returned to you at your expense.

5. Exchanges & Store Credit

If you wish to exchange an unopened item for a different length or hair texture within the 14-day window:

• If the replacement item has a higher value, you will pay the price difference.
• If the replacement item has a lower value, the remaining balance will be issued to you as store credit.

6. Damaged or Incorrect Orders
Please inspect your package upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately within 48 hours of delivery with order photos so we can promptly resolve the issue.